We take our policies very seriously. Please review our cookies, privacy and terms of use policies on how we ensure your visit is secure and your privacy is protected whilst using our website.
PLEASE NOTE: Due to the goods being frozen, we are unable to accept orders being delivered to remote areas of the UK as our courier may take 2-3 days to deliver. We reserve the right to refund/cancel any order that we do not expect to be delivered within 24 hours of dispatch.
This includes the following areas: Scottish Highlands, Scottish Islands, Isle of Man, Isle of Wight, Channel Islands, Isles of Scilly & Northern Ireland.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern MICHIE’S Artisan Dog Meats and Treats Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘MICHIE’S Artisan Dog Meats and Treats Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Deli Farm, Underlane, Delabole, PL33 9BZ, United Kingdom. Our company registration number is 10448982. The term ‘you’ refers to the user or viewer of our website.
We are approved by APHA: 07/031/8109/ABP/PTF www.gov.uk/government/organisations/animal-and-plant-health-agency.
Before submitting your order, please ensure that your name, address, contact details and delivery requirements are correct, as we cannot be responsible for any errors, which may result in the late delivery of your product.
The price of goods charged will be as quoted on the website at the time your order is confirmed. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order.
We operate an open and honest policy and will work our hardest to make sure we can resolve any problems and we welcome suggestions.
If you would like to make a comment or recommendation regarding our food, then please visit the Contact Us page or by telephoning 01566 333337 or emailing us.
All promotions/offers are subject to availability and maybe withdrawn without notice at our discretion. Any promotion/offer is only available to consumers. Promotions/offers are not available for stockists and/or resellers.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
At Michie’s we are committed to manufacturing safe raw dog food to the highest standard, from ingredients sourced locally in Cornwall. This is to ensure produce of the best quality from suppliers we know and trust, strengthen the local economy and help reduce the impact on the environment.
Unfortunately, on rare occasions, our local suppliers don’t always have the stock levels we require at certain times due to seasonal issues etc. and we may have to source outside of the West Country. This has been a hard decision to make but we endeavour to keep our stock levels up to avoid disappointment.
Deliveries can only be made whilst stocks are available, and cannot be made on a Saturday, Sunday or on a Bank Holiday. Deliveries are only to the mainland UK (England, Wales and Scotland) – Please note that some rural areas have a minimum delivery of two days. If this is the case we will contact you.
If a purchased product is not available, we reserve the right to cancel your order and will offer you either an alternative of equal value (at our discretion) or a refund.
Our products are delivered UK wide by APC. They deliver Tuesday to Friday and a signature will be required upon delivery. You can include leave safe options or alternative delivery date options in the notes section during the checkout.
Orders are sent out on Tuesdays and Wednesdays, which will then be delivered by APC hopefully the next working day (Wednesdays and Thursdays) but this could be 2 days.
If you would like to enquire about Saturday service please contact us prior to placing the order. Additional carriage charges will be applied.
You will receive a tracking number with your order which you can track by clicking this link.
As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to www.dti.gov.uk.
Orders can be cancelled any time up until the moment that they are dispatched.
As we sell perishable goods, we ask that you – the customer – inspect the food once you have opened the box.
Please note we allow up to 48 hours for our deliveries.
We aim to deliver within 24 hours via our courier APC, our eco friendly temperature controlled packaging will keep our products frozen, but if delayed to the second day (48hrs) this could be partially thawed, this can be re-frozen.
If you’ve received your delivery on the second day we will not take responsibility for refused deliveries.
If you have any worries or concerns please call us immediately on your delivery.
If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we will deliver the correct one as soon as possible. Obviously, we shall not charge you for the incorrect item.
If for any reason you are not satisfied with your purchase of a MICHIE’S Artisan Dog Meats and Treats Ltd product, please notify us immediately either by telephoning 01566 333337 // 07375982494 or emailing us. Please quote the batch number on the packet.
Your statutory rights as a consumer are not affected.
Our rewards points system allows us to show our appreciation to loyal customers.
We reserve the right to adjust the amount of points received or the conversation rate of points at any given time.
We reserve the right to remove points from any user who is deemed to be abusing the system, and prevent them from gaining further points on any orders.
All new customers receive a 15% discount on their first order.
Enter code MICHIES15 during checkout
*Customers must be logged in to apply the coupon. You can create an account at checkout stage or via the account page.
