Delivery Information

25 AUGUST 2021 UPDATE

Due to ongoing problems with deliveries through FedEx and DPD, we have decided to deliver as many local orders as possible ourselves. This is obviously going to be a logistical challenge so we ask that you please bear with us while we get delivery routes up and running. 

Our plan is, with immediate effect, to deliver to:

  • PL and TR postcodes (Cornwall) on Tuesdays
  • PL, EX and TQ postcodes (Devon) on Wednesdays

Orders for delivery in Cornwall and Devon by Michie’s need to be received by 9am on Monday for delivery Tuesday/Wednesday.

We will call customers in these areas the day before to confirm delivery and whether somebody will be home to receive the order. 

If you live in one of these areas and need a delivery on a different day, please put a message in the comment box at the checkout and we can arrange delivery by FedEx. Please be aware they cannot guarantee next day delivery at present. 

We hope that delivery by our new driver, Graham, will give you a more personal service and will also benefit the environment by reducing our carbon footprint. Orders delivered by FedEx go all the way up to Newcastle, then back down!

For customers in the rest of the UK, your orders will continue to be delivered by FedEx. They aim for next day delivery but at present this cannot be guaranteed and in some cases may be 2 days. As a precaution, we'll be doubling up on ice packs to keep your orders frozen. 

Thank you so much for your ongoing support. 
The Michie Family

PLEASE NOTE: Due to the goods being frozen, we are unable to accept orders being delivered to remote areas of the UK as our courier may take 2-3 days to deliver. We reserve the right to refund/cancel any order that we do not expect to be delivered within 24 hours of dispatch.

This includes the following areas: Scottish Highlands, Scottish Islands, Isle of Man, Isle of Wight, Channel Islands, Isles of Scilly & Northern Ireland.

We regret to inform our customers that, due to increasing delivery costs, we are unable to continue to offer free delivery on orders over £50.00. We have promoted this offer for over two years, but as a small family run business we cannot maintain the loss of this cost. As of the 1st March 2020 our delivery service costs via FedEx will be as follows:

Value of Order                  Charge

  • Up to £49.99

    £5.95

  • £50.00 - £79.99

    £8.99

  • £80.00 - £119.99

    £11.99

  • £120 - £159.99

    £14.99

  • £160 - £199.99
    £17.99
  • £200 - £239.99
    £20.99
Track FedEx here

Our products are delivered UK wide by FedEx. They deliver Tuesday to Friday and a signature will be required upon delivery. You can include leave safe options or alternative delivery date options in the notes section during the checkout.

Orders are sent out on Tuesdays and Wednesdays, which will then be delivered by FedEx hopefully the next working day (Wednesdays and Thursdays) but this could be 2 days. 

  • Orders received by 9am on Tuesdays will be delivered on Wednesday / Thursday.
  • Orders received by 9 am on Wednesdays will be delivered on Thursday / Friday.
  • Orders received after 9am on Wednesdays will be sent out the following Tuesday and delivered Wednesday / Thursday.

If you would like to inquire about Saturday service please contact us prior to placing the order. Additional carriage charges will be applied.

You will receive a tracking number with your order which you can track by clicking the link to the left.

For orders over £240 please call or email for a delivery cost quote.

We have kept these prices as low as possible and will remain lower than most manufacturers in the Raw dog food sector.

To keep the delivery cost to you lower, we have offset/contributed to the cost of your delivery.